Services
Rota Management
We take the stress out of building and maintaining your rotas, keeping schedules efficient, compliant, and easy to manage.
What’s included:
– Flexible rota planning – Weekly, fortnightly, or monthly schedules tailored to your agency’s needs.
– Monitoring carers’ hours – Ensuring staff work within contracted and safe limits.
– Travel-time optimization – Smarter shift planning to reduce delays and maximize efficiency.
– Payroll-ready timesheets – End-of-month reports prepared for accurate staff payments.
– Trend monitoring – Identify patterns like persistent lateness or frequent changes.
– Real-time call monitoring – Flagging of missed visits, lateness, or unassigned shifts.
CARE PLAN & BUSINESS SUPPORT
We help your service stay compliant and organized with complete documentation and audit support.
What’s included:
– Initial Documentation & Filing – Securely obtaining and filing referral forms, consent agreements, and legal documents.
– Care Plans & Risk Assessments – Creating and updating personalized care plans and risk assessments tailored to client needs.
– Incident & Safeguarding Records – Filing incident, accident, safeguarding, and complaint reports promptly and accurately.
– Ongoing Reviews & Notes – Maintaining communication logs, hospital discharge notes, and scheduled care plan reviews.
– Specialist Records – Supporting ABC charts for behaviors, end-of-life directives, body maps, and nutritional assessments.
– Organizational Audits – Conducting regular audits (care plans, medication, safeguarding, safety, digital systems, etc.) to ensure compliance and quality.
– Business Maintenance & Compliance – Keeping your business compliant with updated continuity plans, PPE monitoring, office safety checks, and maintaining a live risk register.
VISIT NOTES & MEDICATION RECORDS
We monitor daily visit notes and medication records to ensure accuracy, identify gaps, and support carers with clear, compliant documentation.
What’s included:
– Daily Quality Assessment of Notes – Visit notes reviewed for accuracy, clarity, and compliance with CQC standards.
– Medication Records Oversight – MAR charts checked daily for errors, missed entries, and consistency with prescriptions.
– Follow-Up & Updates – Gaps flagged, carers advised on improvements, and stopped or changed medications tracked to keep records up to date.
STAFF RECRUITMENT & DEVELOPMENT
We support care providers in building and maintaining a reliable, compliant workforce through value-based recruitment, ongoing training, and structured staff support.
What’s included:
– Recruitment & Onboarding – Value-based recruitment, smooth onboarding, and initial document checks to ensure compliance from day one.
– Training & Development – Monitoring mandatory and refresher trainings, keeping staff up to date with CQC requirements.
– Supervisions & Appraisals – Regular supervisions and annual appraisals to maintain performance, support wellbeing, and identify growth needs.
– Staff File Compliance – Ongoing review of staff files, including DBS, insurance, driving licence, right-to-work checks, and other compliance renewals.
